ONLINE RETURNS POLICY
GOOD WILL RETURNS POLICY
In addition to your statutory rights we have a “Good Will Returns Policy”. Our Good Will Returns Policy means that if you are not entirely happy with your purchase you can return your item(s) within 28 days of purchased date of your order for a full refund to the original payment method used. You must ensure the products are returned in store or received by our Returns centre within 28 days otherwise your refund may be refused.
Returns by Post or Courier
Please make sure we receive your returned items, within 28 days from the purchase day, to be refunded in full via the original payment method.
If returning items by post, please retain your proof of posting.
Returns Outside the Returns Period
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full.
We may instead return your purchase to you. Prior to sending it, you may be charged the delivery fee applicable to the products and your location.
Returns Information
Returns can be made to AZ Cleaning’s eCommerce Returns Centre. 31 Coniston Drive, Aylesha, Kent, CT3 3HZ. A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods at our eCommerce Returns Centre Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process. If you are returning your entire order then we will also refund the value of our standard delivery charge.
Any items returned for refund or exchange must be in original/fully resalable condition and any labels intact.
PayPal Purchases
Note that any item purchased online using PayPal must be returned to our Online Returns Centre in order to receive a refund. If you have made a payment using Paypal, but would like to make a return to a UK store, you will only be offered a Gift Card or exchange for another item of the same value.
Republic of Ireland (Dundrum)
Returns to our Dundrum store within 28 days will be refunded to the original tender with the exception of purchases made by Gift Cards or vouchers which will be refunded with an e-voucher.
Right to Cancel
UK and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”).
If you wish to cancel pursuant to the rights set out in the Consumer Contract Regulations 2013 please see here.
Return Address:
Please use the Contact Us form to request a return or refund. You will receive a return address based on your order id.
